Exchanges & Returns
We have a 14-day return and one-time exchange policy for full-price suits shipped within the US. We offer 30-day returns for international orders; we cannot do international exchanges. Discounted suits are not eligible for exchanges or returns, which will also be noted in the product description when final sales are occurring. If the return/exchange time has expired since your purchase, unfortunately we cannot offer you a refund or exchange. We can only exchange a suit once.
To be eligible for a return or exchange, your item must be in the condition you received it, with tags and hygienic liner still attached. We will not accept garments that have been soiled and/or had the hygienic liner removed. We do not offer returns, refunds, replacements, or exchanges for suits that have been damaged due to not following our instructions for care.
If you need to return or exchange an item, send us an email at firstname.lastname@example.org letting us know to expect your package and, if applicable, what swimsuit you would like in exchange.
Mail the item to:
400 W. Broadway St. Ste 101-508
Missoula, MT 59802
Please make sure your name and/or order # is somewhere on or inside the package; that helps us process it more quickly. Because we are a tiny company, at this time you will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable, and if you pay with Paypal, their 2.9% plus 30 cents transaction fees are now non-refundable as well (they changed their policies in September of 2019 and don't refund us those fees).
We strongly suggest using a trackable shipping service and purchasing shipping insurance. We cannot issue refunds or exchanges for packages that we do not receive.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment. If you are getting an exchange, we'll mail out your new item within a few days and shipping it to you is complimentary (which is why we only can afford to do a one-time exchange.) Thank you for reading!