How soon can I expect my swimsuit after purchase?
After you place an order, we work hard to process and ship it within 2 to 4 business days. You will receive an email with a tracking number. For international orders, different carriers have very different ship times. If you are outside the US and want a speedy delivery, we recommend using www.myus.com to get it fast.
Note: international customers are responsible for any and all customs and duty fees that may occur.
How can I get a suit that is currently sold out?
Let us know! If your dream swimsuit is sold out, send us an email and we'll add it to the next round of production. We aren't doing pre-orders because holding on to your cash and waiting for production makes us anxious. (see: doing a Kickstarter.) Then we'll email you once it's back in stock.
What is your return/exchange policy?
We have a 30-day return and one-time limited exchange policy for full-price suits. Discounted suits are not eligible for exchanges or returns, which will also be noted in the product description when final sales are occurring. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. We can only exchange a suit once, and we cannot do exchanges for swimsuits shipped outside of North America.
To be eligible for a return or exchange, your item must be in the condition you received it, with tags and hygienic liner still attached. We will not accept garments that have been soiled and/or had the hygienic liner removed.
If you need to return or exchange an item, send us an email at email@example.com explaining why you are returning it and, if applicable, what you would like in exchange.
Mail the item to:
Beefcake Swimwear c/o returns
400 W. Broadway St.
Missoula, MT 59802
Please make sure your name and/or order # is somewhere on or inside the package. Because we are a tiny company, at this time you will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable.
We strongly suggest using a trackable shipping service or purchasing shipping insurance. We cannot issue refunds or exchanges for packages that we do not receive.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment. If you are getting an exchange, we'll mail out your new item within a few days and shipping it to you is complimentary. (Hence only being able to afford a one-time exchange.)
What size should I order?
Please check the size chart. Unfortunately we cannot make personal size recommendations. If you order a suit and don't like the way it fits, please see our return/exchange policy above!
Buying a swimsuit for someone else? Skip the risk of guessing and send them a gift card!
Why don't you have a phone number I can call?
Currently we are a one-person operation (with a spouse who very generously helps out) and it's the founder's personal phone, so that would be awkward. We'll get there! In the meantime, emails are best way to contact us.
What happened to the shelf bra/chest liner I see on the Kickstarter page?
Honestly? Our backers' feedback was that this feature just didn't work as perfectly as we wanted for enough people. Instead, in spring of 2017, we switched to a more compressive fabric (with 100% recycled polyester, yay!) and began lining the entire front. The feedback from our fit-testers and repeat customers is that this change has been extremely positive.
Will you ever offer cup-size-specific bust support or binders?
Considering how expensive it would be to manufacture and stock all the different iterations we would need to be size-inclusive, probably not. There's also the challenge (i.e. expense) of engineering something that can be pulled on over hips and still fit tight around the ribs. Keeping the unisex fit helps us keep prices down, which is a major priority! Some folks have said they layer a plain bikini top, binder, or sports bra underneath their Beefcake swimsuit for a perfect fit. We know this is an imperfect solution, but it's the best we can offer for now.
Do you make custom swimsuits?
Despite being a small and relatively nimble operation, we cannot make custom swimsuits. Beefcake Swimwear suits are made in small batches (about 100 at a time) and it requires an entire manufacturing team, involving a patternmaker, designer, sublimation print machine operator (totally the technical term here) and freaking amazing sewers. We spent thousands of dollars and about two years getting our original ideas off the ground. So if you literally have thousands to throw at making your dream a reality, drop us a line, but otherwise we're not a great fit.